Based on the identified goals and needs of your organisation and your target customer base, we create a VUI vision for the "hear and feel" of the service and generate the corresponding persona design and prompt design. This is a definition of the communication style of the system to be implemented in terms of diction (degree of formality), verbosity (degree of conciseness) and tone of voice (degree of friendliness), as well as functionality (list of available services and tasks). We also try to make sure that the prompt wording contributes to the effective and non-intrusive "guidance" of the caller through the dialogue flow, as well as out of recognition and understanding problems.

We then organise voice talent coaching at the studio in order to ascertain that the recorded system prompts convey the right message with a communication style consistent to your brand and existing customer channels, exhibiting at the same time contextual and cultural sensitivity.

Note that these and all other DialogCONNECTION services can also be provided for the design and development of Avatars and Chatbots, the conversational agents that are part of your website and your general eCommerce presence.