| |
VUI DESIGN TRAININGAt DialogCONNECTION, we demystify for you the technical jargon and offer training workshops and courses, as short as 0.5 day and up to 5 days, on the VUI Design, Conversation Architecture, Conversational Experience Design and Voice UX. We offer comprehensive, insightful and bespoke training on the following topics: | | Natural Language Processing (NLP) & Understanding (NLU)
| Dialogue Acts / Speech acts, semantic processing, ontologies, user intention identification
| VUI Design, Conversation Design, Voice UX | Dialogue strategies for user-centred but robust and efficient interfaces for Contact Centre automation and voice and text self-service, AI-based Intelligent branded Voice Assistants, Voicebots, Chatbots, the difference between Voice and Chat input
| Prompt crafting and tuning, dialogue Scripting, Conversation writing | consistent with the chosen persona and the brand, respectful of the cultural norms of the target users
| Pronunciation tuning | esp. for regional / local and foreign accents | VUI testing & monitoring
| live call, voice recording, and conversation monitoring, dialogue transciption and semantic annotation, usability and functionality testing
|
|
|
|
|