I specialise in offering Voice and Chat Conversational Experience Design and Optimisation services to Speech Platform and Contact Centre Technology Providers and System Integrators.

I also provide Advisory in Conversational AI and Generative AI Design and how to design and deliver applications that are transparent, intuitive, ethical and responsible.

Over the past 3 decades I have worked for Big Tech, Management Consultancies, Investment and Retail Banks, Insurance, Utilities, Retail, Logistics companies, National and International Governments. 

Below are some of the organisations I have helped over the years.