Areas of Expertise


  • Explainable VUI Design™ | Conversational Experience Design (CxD) | Conversation Design
  • Explainable Conversational AI (xCAI) Design™
  • Explainable & Responsible Generative AI (xGAI) Design™
  • Conversational Voicebot & Chatbot Design
  • Prompt Design & Prompt Engineering 
  • Intent and Domain Ontology modelling, Knowledge Engineering, Content Engineering, Language Data annotation
  • GenAI / AI Policy & Regulation
  • Voicebot & Chatbot user journeys
  • Voicebot and Chatbot UX & Functionality Testing & Optimisation, Tuning Recommendations and Reports
  • Speech Analytics, Language Analytics & Solution Tuning


More specifically:

 

✔︎ Writing, Training, Testing, Tuning: ASR (Speech-to-Text) and NLU grammars and parameters, system (instruction) prompts and messaging, repair and recovery strategies, contact and conversation flows, general purpose and domain-specific prompt template libraries

✔︎ designing, compiling and updating semantic models and domain ontologies

✔︎Analysing AI Policy, Regulation and Law (Enterprise and Government)

✔︎ For natural language conversational Speech IVRs, Voicebots, Voice Assistants, LLMs and AI Chatbots

 
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