Hi, I'm Maria, Founder and Director of DialogCONNECTION. I'm an expert in "Explainable VUI Design"™ (a term I coined in 2019), Conversational Experience Design (CxD) and Optimisation for Voice & Chat interfaces.
My specific expertise is in Contact Centre Automation, Enterprise and Government Digital Transformation: Voice User Interfaces (VUIs), natural language Speech IVRs, branded Voice Assistants, and domain-specific Voicebots & Chatbots.
My designs are driven by my clients' business objectives, their end users' needs and the conversational experience. As a Computational Linguist, I always factor in the complexities, unpredictability and ungrammaticality of natural language (spontaneous speech and informal chat input). As a Language Engineer, I always take into account the limitations of Speech Recognition (ASR) and Natural Language Processing (NLP) technologies. Explainable VUI & Conversation Design (xDesign), like Explainable AI (xAI), ensures transparency (the WHAT), reproducability (the HOW), consistency (the WHEN) and ownership (the WHO) of the Design decisions. xConversation Design turns simple crude Processing (NLP) into Understanding (NLU).