Designing and implementing a speech service is not the end of the story.

At DialogCONNECTION, we take your implemented and even fully deployed VUI and check whether it needs optimisation (tuning). By modifying just the wording of the system prompts (prompt tuning), dramatically better recognition accuracy rates can be achieved. The same holds for tuned grammars and word pronunciations but also error strategies and speech engine parameters.

To this effect we collect, transcribe and analyse for you hundreds of real calls with actual customers, and identify problems, issues or even just areas of improvement, which are then classified according to degree of severity and urgency. The outcome of this analysis is then presented to you in the form of a Tuning report. It is then up to you and your organisation to decide whether to take up all or only some of our recommendations and modify the service, or perhaps wait for a later upgrade.