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TRAINING
SERVICES
| Speech Technology Training
(Automatic Speech Recognition / ASR, Text-to-Speech, VoiceXML, SALT, NLP)
| | | VUI Design Training
(persona design, branded system prompts, speech recognition grammars,
repair / error strategies, usability testing)
| CONSULTING
SERVICES
| Comparison of technology and service providers
(IVR and telephony platforms, software products, professional services) | | | Identification of the best technology partnerships for each individual project
| | | Localisation of communication channels and customer services (copywriting,
translation) |
At DialogCONNECTION we can take the mystique out of the technical jargon usually found in the commercial literature and analysts reports, by providing short, 1-day workshops and 1-5 day training courses on the various speech and language technologies, including the VUI Design process itself. We offer independent, comprehensive but still insightful training on: - Automatic Speech Recognition (ASR) technologies, including the processing of natural spontaneous speech and full sentences
- Text-to-Speech (TTS) versus canned speech (prompt recordings)
- the VoiceXML and the SALT standards
- Natural Language Processing (NLP) in general, e.g. robust grammars and pronunciation lexica, Dialogue acts / Speech acts
- VUI Design and dialogue strategies for user-friendly but robust and efficient services (semi-automated Call Centres, telephone-based CRM processes and voice self-service, speech-activated Navigation systems, Voice Portals)
- System prompt crafting and tuning taking into consideration the desired persona that should be projected by the system, as well as cultural aspects of the caller population
- Usability testing
We also offer objective advice on the various technology providers out there and identify all possible beneficial partnerships for your company per project.
You can trust our 19-year experience in researching and developing robust recognition grammars and lexica, and our 14-year experience in designing speech applications for the most diverse verticals (from telephone banking and online shopping to voice dialling and mobile applications) and on behalf of customers across Europe, but also the US and Asia. |
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