TRAINING SERVICES	Speech Technology Training  (Automatic Speech Recognition, Text-to-Speech, VoiceXML, SALT, NLP)
	VUI Design Training  (persona, branded system prompts, recognition grammars, repair strategies, usability testing)
CONSULTING SERVICES	Comparison of technology and service providers  (IVR and telephony platforms, software products, professional services)
	Identification of the best technology partnerships for each individual project
	Localisation of communication channels and customer services (copywriting, translation)

At DialogCONNECTION we can take the mystique out of the technical jargon usually found in the commercial literature and analysts reports by providing short, 1-day workshops and 1-5 day training courses on the various speech and language technologies, including the VUI Design process itself. We offer independent and comprehensive training on:

• Automatic Speech Recognition (ASR) technologies, including the processing of natural spontaneous speech and full sentences
  
• Text-to-Speech (TTS) versus canned speech (recordings)
  
• the VoiceXML and the SALT standards
  
• Natural Language Processing (NLP) in general, e.g. robust grammars and pronunciation lexica, Dialogue acts / Speech acts
  
• VUI Design and dialogue strategies for user-friendly but robust and efficient services (Voice Portals, -partly- automated Call Centres, telephone-based CRM processes, speech-activated Navigation systems)
• System prompt crafting and tuning taking into consideration the desired persona projected by the system, as well as cultural aspects of the caller population
  
• Usability testing

We also offer objective advice on the various technology providers out there and identify possible beneficial partnerships for your company per project.

You can trust our 18-year experience in researching and developing robust recognition grammars and lexica, and our 13-year experience in designing speech applications for the most diverse verticals (from telephone banking and online shopping to voice dialling and mobile applications) and on behalf of more than 10 different speech application providers across Europe.