As a result of our 15-year experience in Speech Recognition applications and Voice User Interface Design, we can provide independent, unbiased and expert consulting and training in Language and Voice Technologies and also multilingual Professional Services related to text and speech applications (VUI Design, callflow design, Persona design and branding, usability testing, application tuning and optimisation etc.).

At DialogCONNECTION Ltd we can take the mystique out of the technical jargon usually found in the commercial literature but also in independent analysts' reports, by providing short, 1-day workshops and longer 1-5 day training courses on the various language and speech technologies, including the VUI Design process itself. We offer independent, comprehensive - but still insightful and targeted - training on any of the following:
 

Automatic Speech Recognition (ASR) technologies	including the processing of natural spontaneous speech and full sentences
Text-to-Speech (TTS)	versus canned speech (prompt recordings)
VoiceXML	and the SALT standards
Natural Language Processing (NLP)	e.g. robust grammars and pronunciation lexica, Dialogue acts / Speech acts
VUI Design and dialogue strategies for user-friendly but robust and efficient interfaces	services such as: semi-automated Call Centres, telephone-based CRM processes and voice self-service, speech-activated Navigation systems, Voice Portals
System prompt crafting and tuning	taking into consideration the desired persona that should be projected by the system, as well as cultural aspects of the caller population
Pronunciation tuning	esp. for regional and foreign accents
Usability testing	with focus user groups

We also offer objective evaluations of the various technology providers out there and identify optimal partnerships for your organisation per project.

You can trust our 20-year experience in developing comprehensive but robust recognition grammars and lexica, and our 15-year experience in designing voice applications for the most diverse verticals (from telephone banking and online shopping to voice dialling and smartphone applications) and on behalf of clients across Europe, but also in the US and Asia.

We maintain an extensive worldwide network of professional contacts to technology partners and providers in Industry, as well as in Academia. As a result, we can always recruit additional experts for the timely and successful completion of your project.