DialogCONNECTION Ltd | sales (at) dialogconnection (dot) com
Persona Design & IVR Branding
Based on the identified goals and needs of your organisation and your target customers, we create a VUI vision with the "hear and feel" of the service and generate the corresponding persona and prompt design. This is a definition of the desired communication style in terms of diction (degree of formality), verbosity (degree of conciseness) and tone of voice (degree of seriousness), as well as functionality (list of available tasks). We try to make sure that the prompt wording effectively and non-intrusively "guides" the caller through the dialogue flow, but also out of recognition and understanding problems. The outcome should be simple, clear and straightforward but also powerful and memorable messages that make your service "sticky" to your callers.
We then coach the voice talent at the studio to ensure the recorded system prompts convey the right message in a communication style consistent with your brand and existing customer channels, while also exhibiting contextual relevance and cultural sensitivity.
These and all other DialogCONNECTION services can also be provided for the design and development of Avatars and Chatbots, the conversational agents that enhance your website and your eCommerce presence.